Returns & Exchanges

At Hot Sale Surf Shop, we stand behind the quality of our water sports equipment. If you’re not completely satisfied with your purchase of HO water skis, Hyperlite wakeboards, life jackets, or any other gear, we’re here to help with our straightforward returns and exchanges process.

Our Return & Exchange Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email:

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. This number must be clearly marked on your return package.

Step 3: Package and Ship Your Return

Please ensure:

• All items are in original condition with tags attached
• Original packaging is undamaged
• Include a copy of your order confirmation
• Write the RMA number on the outside of the package

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Processing Your Return

Once we receive your return:

• Allow 3-5 business days for inspection
• You’ll receive email confirmation when processed
• Refunds will be issued to your original payment method within 5-7 business days
• For exchanges, your replacement will ship within 1-2 business days after processing

Special Considerations

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Clearance items (marked as such in our “Clearance” section)
• Opened water sports safety equipment including life jackets, life vests, and wetsuits
• Used water ski bindings or wakeboard bindings
• Personalized or custom-ordered equipment

Damaged or Defective Items

If you receive damaged or defective equipment (HO water skis, Hyperlite wakeboards, etc.):

1. Contact us immediately at [email protected] with photos of the damage
2. We’ll arrange a free return shipping label if needed
3. Choose between a replacement (subject to availability) or full refund

International Returns

For our global customers (excluding some Asian countries and remote regions):

• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable
• Customs/duties fees for returns are not covered

Refund Details

Refund Timeline:

• Credit card/PayPal: 5-7 business days after we process your return
• Bank transfers: 7-10 business days (international may take longer)

Partial Refunds: May be issued for items not returned in original condition or missing components.